Alot of our clients use dual monitors. It’s great for comparing data and especially good when comparing rows and columns to visualisations in i2.

A few of our clients have reported that Analyst’s Notebook/iBase seemed to ‘hang’ and not respond when a user clicks on the ‘Find’ function, either through the Data Sources pane or through the right-click menu. This usually coincided with switching from dual screens to a single screen.

Analyst’s Notebook/iBase seems to assume there is another screen when there isn’t! It sometimes persists even when you go back to two screens.

There is a quick registry change to fix this. We recommend that you ask your IT to do the following tasks or back up your registry settings before attempting the below.

• Close iBase and Analyst’s Notebook

• Go to the start windows start menu and type “Regedit”. Say okay to any of the following screens until you are presented with the registry editor. You may need IT to give you access/to do this.

• Use the folder tree on the left to navigate to: Computer\HKEY_CURRENT_USER\Software\i2\iBase\8\

• Delete the folder DialogSettings

• Reopen Analyst’s Notebook and try again.

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We’ve been part of the i2 journey since 2006, either as trainers, technical consultants or marketers. Through these roles, we’ve worked with several police forces both in the UK and abroad, charities, insurance firms, law firms, government agencies, and commercial clients.

If you’re an i2 user and require technical expertise, please feel free to contact us